Your Backoffice makes it easier to reach out to people on Instagram. It lets you keep track of your contacts, organize them with tags, and set up automatic messages to follow up. Let's look at how to use these features.
Organizing Contacts with Tags 🏷️
Seeing Tags: When you go to the Backoffice, you'll see all your tags and how many messages you've sent with each one.
Changing Tags: You can change tags for people. For example, make a "Has Replied" tag and use it for people who have responded to your messages.
Messaging Directly: Clicking the message button next to a contact opens their chat so you can send personalized follow-ups.
Setting Up Automatic Follow-Ups 🔄
Starting Automation: Set up automatic messages for a specific tag. Pick a message template and decide when it gets sent, like 24 hours later.
Tagging Automatically: You can set it to change someone's tag after they get a follow-up message. Or, you can choose to update tags yourself.
Sending Follow-Ups: Make sure the "Only New" setting is off for these messages, so you don't miss sending to anyone you've already contacted.
For a step-by-step guide on using your CRM for Instagram outreach, you might want to check out the video: